Job Overview

Job Description:

About the Company:
Join AT&T and embrace connectivity. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power customer experiences. Bring your inquisitive mind and design expertise to help us redefine connectivity and transform how the world shares stories and experiences that matter. Step into a career with AT&T, to drive forward the future of connectivity you believe in.

About our Team:
The Customer Experience team here at AT&T holds the customer close to every decision we make. Through journey analysis, concept generation, wayfinding, testing, and analytics we identify and solve customer friction from an End to End perspective. What is Customer Experience (CX)? CX represents a customer's overall perception of your brand, encompassing all interactions throughout their journey, from initial advertising exposure to a conversation with an agent on post-purchase support team. In essence, CX is the collective impact of each touchpoint and interaction with a brand. 

About the Role:

As an Experience Designer for the Customer Experience team, you will champion the customer's perspective in every interaction, flow, journey, and touchpoint. Your role will involve auditing current experiences, recommending strategies for simplicity and sophistication, and conceptualizing solutions through user flows, wireframes, and prototypes. Additionally, you will foster collaboration among our numerous internal and external partners.

This position goes beyond creating visually appealing designs; it’s about comprehending the underlying structure of the experience. You must be adept at presenting clear solutions both within and outside of constraints, and you should be capable of developing comprehensive concepts while maintaining a holistic view.

A successful Experience Designer for the Customer Experience team is someone who can delve deeply into the details, present ideas with clarity, grasp complex nuances, and execute concepts by developing clear artifacts within set timelines.

Key Roles and Responsibilities:

•  Collaborate with cross-functional teams to define experience goals and strategies.
•  Collaborate with other design disciplines to create intuitive and delightful user experiences.
• Collaborate with CX Researchers to conduct customer research and incorporate findings into design decisions.
•  Define Micro & Macro interactions, flows, page structure, and Journeys to enhance the customer experience.
•  Clearly articulate design decisions to stakeholders.
•  Collaborate with stakeholders to ensure design feasibility and alignment with business and ecosystem goals.
•  Approach design challenges with a curious mindset and explore innovative solutions.
•  Solve complex design problems while considering customer needs and technical constraints.
• Provide concept direction for the design team, ensuring alignment with the overall experience vision.
•  Mentor and guide other designers, sharing best practices and fostering a collaborative environment.

Education:
Preferred Bachelor of Science degree in Human Computer Interaction, Interactive Media, or Graphic Design or equivalent experience.

Experience Required:

• Senior level, real-world experience in design (5+ years) with limited experience managing projects independently.
• 3 -5 years of experience using UX/UI design software such as Figma is required.
• Other desirable experience: Adobe Suites, Sketch, Azure RP, Lucidchart, Mural, Miro, Project Place, or Asana.

Weekly Hours:

Time Type:

Location:

Salary Range:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.