Job Overview

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology eXperience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

We are seeking a highly skilled and motivated Principal Member of Technical Staff to join our team. In this role, you will lead the technical design and development of Omni-channel services in the Telecom CPE Service management and troubleshooting area. You will work closely with senior engineers, architects, product managers, and business stakeholders to identify the technical and functional needs of new initiatives based on priority. Additionally, you will develop quick solutions and prototypes to showcase to leadership and perform engineering analysis to enhance monitoring, performance tuning, deployment, and production support.

Key Responsibilities:

• Lead Technical Design and Development: Oversee the technical design and development of Omni-channel services in Telecom CPE Service management and troubleshooting.

• Collaborate with Stakeholders: Work with senior engineers, architects, product managers, and business stakeholders to identify and prioritize technical and functional needs for new initiatives.

• Prototype Development: Develop quick solutions and prototypes to demonstrate to leadership for the continuation of new initiatives.

• Engineering Analysis and Action Plans: Conduct engineering analysis and produce action plans for monitoring, enhancement, performance tuning, deployment, and production support-related enhancements.

Qualifications:

• Technical Expertise: Extensive experience leading the technical design and development of Omni-channel services in Telecom CPE Service management and troubleshooting.

• Collaboration: Proven ability to work with senior engineers, architects, product managers, and business stakeholders to identify and prioritize technical and functional needs.

• Solution Development: Strong skills in developing quick solutions and prototypes to showcase to leadership for new initiatives.

• Experience: 8+ years of related Omni-channel back-end development experience with a Bachelor's degree in Computer Science, Information Systems, or a related field.

• Technical Skills: 6+ years of progressive experience in application delivery and subject matter expertise in building Java-based high-volume/high-transaction applications, especially in Telecom CPE Service and Management area.

• Web Application Development: 6+ years of experience in building web applications using Java, Spring, and REST.

Education:

• A Bachelor's degree in Computer Science, Information Systems, or a related field required.

• Advanced degrees (Master's or PhD) in relevant fields are preferred but not required.

Our Principal Member of Technical Staff, earns between $160,900.00-$241,300.00 USD Annual, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected.

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

#LI-Onsite – Full-time office role-

#ConsumerTechnologyeXperience

 AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?

Apply now!

Weekly Hours:

40

Time Type:

Regular

Location:

USA:GA:Alpharetta / 500 North Point Pkwy - Adm (Owned):500 North Point Pkwy

Salary Range:

$160,900.00 - $241,300.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-61110 Date posted 03/26/2025