Job Overview

Job Description:

“This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.  No relocation is offered.”

Join AT&T and reimagine the communications and technologies that connect the world. The Chief Information Office is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency and enhancing the experience of end users. Guided by experienced leaders, Corporate Systems seamlessly integrate with advanced Technology and Operations to drive our enterprise forward. Our Systems Reliability and Software Delivery teams are unwavering in their commitment to excellence, ensuring every solution is robust and efficient. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

We are seeking a Senior Technology Security person that is a skilled and dedicated Tier 2 Authentication Support Technician to join our technical support team. The ideal candidate will have a solid background in troubleshooting authentication issues across various identity and access management solutions. This role requires familiarity with FIDO2 technologies and multiple multi-factor authentication (MFA) tools. The ideal candidate will possess exceptional technical expertise along with outstanding customer-facing interpersonal skills and a customer-focused approach.

Key Roles and Responsibilities:

• Troubleshoot and resolve authentication issues for various identity and access management solutions.

• Support and manage FIDO2 technologies and various MFA authentication tools.

• Provide second-tier technical support and resolve complex technical problems related to authentication.

• Collaborate with Tier 1 support and other technical teams to ensure timely resolution of issues.

• Maintain and update documentation related to authentication support processes and solutions.

• Assist in the implementation and configuration of authentication solutions.

• Perform regular system checks and maintenance to ensure optimal performance of authentication systems.

• Stay updated with the latest trends and best practices in authentication and identity management.

Required Experience:

• 3-5 years’ experience; Technical Career Pathway (TCP) role

• 3 + years’ experience troubleshooting and resolving complex technical issues

• Excellent customer service skills and the ability to communicate technical information to non-technical users

• Strong analytical and problem-solving skills

• Ability to work independently and as part of a team

• Exceptional attention to detail and organizational skills

Desired Experience:

• Experience with identity and access management solutions.

• Knowledge of FIDO2 protocols and various MFA tools.

• Certification in relevant technologies or systems is a plus.

• Unix and Linux OS experience

• Familiarity with web browsers and general PC and Mac operating systems

Desired Education:

• Bachelors of Science degree in the field of Computers, Engineering, or Mathematics preferred

Our Senior Technology Security earns between $106,100 - $178,200 annually.  Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:  

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.

Ready to #transformdigital with us?  Apply now!

#LI-Onsite – Full-time office role

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.