Job Overview

Job Description:

“This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.  No relocation is offered.”

As a Lead Network Technology Support, you are considered an experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leading and overseeing fault management and lifecycle management processes, coordinating with DevOps, product development, and engineering teams, and managing change procedures for network reliability and performance improvements.

Key Roles and Responsibilities:

• Ensure the reliability and continuous operation of AT&T's Mobility technologies through 24x7 technical support

• Monitoring, troubleshooting and analysis, fault resolution, configuration management, change management and performance management

• Technical skills in Security analysis and troubleshooting and remediation

• Technical skills that cross multiple functions including networking, servers, applications and tools

• Interface directly with external clients, 3rd party vendors, and internal/external technical teams

• Interfacing and responding to external client’s telephone calls and email, managing servers, network devices, and applications, verifying utility outputs, and installing patches and software upgrades

• Installing, configuring, and maintaining operating system for servers running UNIX/VMware OSs, in support of business processing requirements

• Performs software installations and upgrades to operating systems and layered software packages

• Strong Dell and HP Vendor Mgmt relationship

• Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation

Required Experience:

• 5-8 years’ experience; Technical Career Pathway (TCP) role

Required Qualifications:

• 5+ years’ experience OS Support: Unix – Redhat, SeSu Linux, UBUNTU, VMWare

• 5+ years’ experience Hardware Support:   DELL, HPE, vCenter Mgmt

Desired Education:

• Bachelor of Science in Information Systems Technology, Computer Science or Engineering preferred

Our Lead Network Technology Support earn between $106,100 - $159,100 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.

With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.

Ready to close the deal on a career with AT&T?

Apply today

#LI-Onsite – Full-time office role-

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.