Job Overview

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Position Overview: Are you a tech visionary with a passion for crafting innovative solutions? As a ServiceNow Principal Technical Architect, you'll be at the forefront of designing, developing, and implementing cutting-edge ServiceNow solutions. This is not just another job—it's an opportunity to lead and shape the future of technology within our organization! You'll collaborate with dynamic stakeholders to transform business requirements into state-of-the-art technical solutions that set industry standards. If you're ready to take on a pivotal role that blends technical expertise with strategic vision, and you thrive in an environment that values creativity, collaboration, and continuous learning, this is the role for you. Join us and be a part of a team that is passionate about making a real impact and driving technological excellence!

As a Principal Technical Architect - ServiceNow, you will be responsible for leading the design, development, and implementation of ServiceNow solutions. You will work closely with stakeholders to understand their business requirements and translate them into technical solutions that align with best practices and industry standards. This role demands expert-level experience and involves defining the Technical Solution, ensuring alignment with business and technical objectives, and providing technical leadership for the evolving architectural capabilities of the entire solution.

Key Responsibilities:

• Lead the architectural design and development of ServiceNow solutions, ensuring scalability, reliability, and performance.
• Collaborate with business stakeholders to gather and analyze requirements and provide technical guidance and expertise.
• Develop and maintain architectural standards, guidelines, and best practices for ServiceNow implementations.
• Oversee the integration of ServiceNow with other enterprise systems and applications.
• Provide technical leadership and mentorship to development teams, ensuring high-quality deliverables.
• Conduct code reviews and ensure adherence to coding standards and best practices.
• Stay up-to-date with the latest ServiceNow features, capabilities, and industry trends.
• Troubleshoot and resolve complex technical issues related to ServiceNow implementations.
• Participate in the development of project plans, including timelines, resource allocation, and risk management.
• Communicate effectively with stakeholders, providing regular updates on project status and technical issues.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.
• 8+ years of experience in IT, with at least 5 years of hands-on experience with ServiceNow.
• Proven experience as a Technical Architect or similar role, with a strong understanding of ServiceNow architecture and best practices.
• Expertise in ServiceNow modules such as ITSM, ITOM, HRSD, and CSM.
• Strong knowledge of web technologies, including JavaScript, HTML, CSS, and REST/SOAP APIs.
• Experience with Agile/Scrum methodologies and project management tools.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are highly desirable.

A Principal Solution Architecture earns between $141,300.00 - $237,400.00 USD Annual, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected.
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

#LI-Onsite – Full-time office role-

 AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?

Apply now!

Weekly Hours:

40

Time Type:

Regular

Location:

USA:TX:Dallas / Two AT&T Plaza (211 S Akard St) - Dat:211 S Akard St

Salary Range:

$141,300.00 - $237,400.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-61376-1 Date posted 04/01/2025