Job Description:

Key Roles and Responsibilities: This position requires intermediate level experience that entails supporting network changes and fresh installations for AT&T's business clientele. As a technical role, it necessitates strong interpersonal and communication skills to guide field engineers. The engineer requires to proactively collaborate with peer and partner organisations for customer success. They also work as first level escalation points for the junior team members. The engineer will utilize appropriate tools and engineering principles to design and develop the medium to complex data & voice network infrastructure, adhering to established guidelines. The engineer involves the installation and problem resolution/troubleshooting on a range of products from various vendors, both legacy and next-generation. There's also a requirement to ensure precise documentation of activation activities, client communication, inventory, and more. The engineer will contribute to network troubleshooting and provide insights for root cause analysis during network-related outages. The engineer is expected to execute network engineering planning assignments related to the implementation, operation, and maintenance of new or existing network hardware systems. Additionally, the role includes collaboration with Labs, product development, and engineering teams to author process documentation, methods, procedures, and guidelines for current network planning, capacity management, and network builds. The engineer requires coordination with internal and external customers to ensure service commitments are met. It includes providing initial implementation support for networks to assure proper execution and provides resolution for system failures or degradations. This support can be pre-scheduled or requested on-demand by customers. Project management and documentation, as required, are also part of the role's responsibilities. This role involves performing network engineering planning assignments relating to the implementation, operation, and maintenance of new or existing network hardware systems.

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.