Job Description:

Roles and Responsibilities of CMC Tier-1.5 Support Engineer:

• Is responsible for performing technical analysis/troubleshooting of software, hardware and transport facilities using various diagnostic tools in support of efficient network operations. 
• Main point of contact for carriers and customers.
• Performs PTT follow up and troubleshooting until transport issue is resolved.
• Mainly interfaces with carriers and various internal customers. 
• The individual is responsible for, but not limited to, technical data validation, equipment list, IP addressing, router verification, assessment, technical evaluation, technical troubleshooting, problem solving and application test.
• The position requires the individual to be responsible for the maintenance of dedicated wide area internet and data connections at various speeds from the AT&T network to various customer locations, worldwide. Individuals will participate in a team that is dedicated to support all type of services/markets therefore must quickly learn and adapt to new processes, tools and technologies. 

The technical function mentioned above requires technical knowledge of: 

• Routing, 
• Network topology,
• TCP/IP protocol, (BGP, OSFP, RIP, MPLS, and EIGRP) 
• Data communications: OCX, T3, fractional T3, T1s and fractional T1, E1 and Fractional E1, DSL, ATM, Frame Relay, Ethernet. 
• Hardware/Circuit infrastructures: SDH, PDH, DWDM, multiplexer, bridges, DACS. CSU/DSU
• Router skills (Cisco, Junipers)
• LAN skills

Soft Skills: 

• Strong Communications and teamwork spirit are necessary to organize outside customers, contractors, AT&T managers and non-management personnel in order to restore the service. This position has the overall responsibility for maintenance issues until technical resolution.
• Bachelor’s degree from a technical school is mandatory.
• Fluency in English, any additional language skills are a plus. 

Working Time:

• Must be available to work on shifts (8 hours + 1 hour break) including weekends and holidays.
  

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.