Job Overview

Job Description:

Can work at any AT&T hub or center.

Applicants must be authorized to work in the United States on a full-time basis without the need for employer sponsorship now or in the future. AT&T will not hire any applicants for this role who require employer sponsorship now or in the future

Overall Purpose:

• Supervise and inspire a dynamic team of inside sales representatives in an Inbound Call Center dedicated to selling our innovative products and providing exceptional customer service.
• Leadership: Direct and oversee work activities to meet operational requirements, ensuring accuracy and efficiency in service delivery while maximizing sales revenue.
• Coaching and Development: Inspire, coach, and develop your team to excel in telephone sales and service, ensuring that all sales and service goals are met.
• Performance Management: Monitor and evaluate performance, providing guidance and counsel to ensure high standards are maintained.
• Talent Management: Influence key decisions regarding the hiring, promotion, and discharge of employees to build a high-performing team.

Preferred Skills:

• Knowledge of Postpaid Voice, Fiber, AT&T Internet Air, and Broadband IP products.
• Experience in sales training.
• Adaptability in a fast-paced environment.

Benefits:

• Competitive salary plus bonuses.
• Health, dental, and vision insurance.
• Retirement plan with company match.
• Professional growth opportunities.
• Supportive work environment.

Education:

• Bachelor’s degree preferred.

Experience:

• Expertise in Call Center processes, procedures, and metrics.
• Proficiency in sales, coaching, leadership, development, problem-solving, and MS Office.
• At least 5 years of sales management experience, preferably in a call center.
• Proven success in meeting sales targets.
• Strong leadership and communication skills.
• Good with numbers and data analysis.
• Familiar with CRM software and basic computer programs.

Supervisory: Yes

Our Managers - Sales Cross Sales earn between $55,900 - $83,900 annually, with the potential to earn an additional $19,000 in yearly commissions if all sales goals are met. Starting salary within this range may depend on geography, experience, expertise, and education/training.

Perks and Benefits:

• Healthcare: Comprehensive Medical, Dental, and Vision coverage.
• Financial Security: 401(k) plan with company match.
• Career Growth: Tuition reimbursement program.
• Work-Life Balance: Generous Paid Time Off and Holidays, including at least 23 days of vacation each year and 9 company-designated holidays.
• Family Support: Paid Parental Leave, Paid Caregiver Leave, and Adoption Reimbursement.
• Health and Wellness: Disability Benefits, Life and Accidental Death Insurance, supplemental benefit programs, Employee Assistance Programs, and extensive wellness programs.
• Employee Discounts: Up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone.

Why Join Us? Embark on a career with AT&T, a global leader in communications and technology, and enjoy unparalleled rewards. As a member of our team, you'll lead transformation initiatives and work alongside trailblazing industry leaders. You'll have the opportunity to make a significant impact through company-sponsored initiatives and network through our numerous employee groups. No matter where you are in your career, you'll experience the satisfaction of making a difference in the lives of millions. With AT&T, you'll be part of something greater, achieve incredible things, and have the chance to change the world.

Ready to Join the Team? Apply today!

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.