Job Description:

Key Responsibilities:

• Client Onboarding: Lead the implementation of new external clients into AT&T Managed Network Services. Establish initial contact with clients post-sale, create project schedules that meet contractual and customer requirements, and compile necessary AT&T resources to support the project.
• Project Management: Oversee the overall implementation of customer designs, including partnering services. Negotiate implementation schedules with both internal and external resources and suppliers.
• Customer Lifecycle Management: Maintain responsibility for the customer from implementation through to contract termination. Assist the sales team with critical aspects of implementation during the pre-sales phase.
• Provisioning and Billing: Implement WAN for managed clients, ensuring compliance with contract specifications. Handle provisioning tasks and support transition, transformation, and WITO processes.
• Lifecycle Support: Provide Day 1 and Day 2 support, including managing physical and logical changes, and disconnects. Serve as an escalation point for critical milestones during and post-implementation.
• Database Management: Utilize and update management databases throughout the provisioning process.
• Problem Resolution: Identify and address key aspects of problems early, determining the best resolutions.
• Legal Compliance: Oversee legal elements and ensure compliance with service delivery and customer processes.
• Customer Interaction: Respond to custom requirements (CSOP) and extend responsibilities as required by the customer.
• Deployment Challenges: Lead and resolve deployment challenges effectively.

Skills and Competencies:

• A minimum of 2 years of experience in IT is preferred.
• Knowledge of communication and networking technologies.
• Familiarity with Project Management best practices is advantageous
• Strong phone interaction skills for customer and peer communication during implementation and problem resolution.
• Prior experience interfacing directly with customers, project managers, internal organizations, and U.S. based local exchange companies is desired.
• Proficient in English with excellent verbal and written communication skills.
• PC literate with experience in software packages such as MS Excel, Outlook, Word, and Access.

Personal Attributes:

• Flexible and adaptable to changing customer requirements.
• Analytical mindset with strong problem-solving abilities.
• Stress-resistant and able to work effectively under pressure.
• Team player with a collaborative approach.

Location: Bratislava or Kosice; This is an office worker position where our preference is for you to be present with your team in the office.

Working Hours:

• Primary US working hours, typically 2:00 PM - 10:30 PM CET, depending on account assignment.
• Flexibility is required based on customer needs, including potential overtime and 24/7 support when necessary.

Compensation:

Starting at 2,300 EUR/gross.The actual offered salary may be considerably higher based on your skills, knowledge and experience.

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.