AT&T Technical Care Representative

Job Description:

Join AT&T as a Technical Care Representative and become the trusted voice for millions of our customers using AT&T converged services. You'll be instrumental in shaping customer experiences and resolving their issues, queries, and requests related to our products and services. This role offers a valuable opportunity to gain experience and access resources that will help you make a significant impact on your future.

Why AT&T? AT&T is dedicated to delivering top-tier service, ensuring our customers stay connected with the people, entertainment, and information they value most. Whether you're a recent graduate or an experienced professional, we offer an ideal platform to propel your career forward.

What’s in it for you?

• Work in an innovative and dynamic environment
• Participate in team-building events
• Training and tools provided to help develop your career
• Enjoy competitive compensation and comprehensive health and lifestyle benefits
• Opportunity to help others and make a positive impact on customer experiences
• Work in a collaborative and supportive team setting.

Key Responsibilities:

• Serve as the voice of AT&T, handling customers’ inquiries over the phone
• Ensure a positive customer experience by delivering appropriate solutions
• Address a range of issues related to AT&T converged products and services

Requirements:

• Fluent in English (B2-C1 level)
• Flexible to work in an 18/7 environment to serve a global customer base
• Ability to create a positive customer impression
• Ability to handle difficult situations with patience and empathy
• Logical thinking and a passion for problem solving
• Interest in technology and eagerness to learn
• Resilience and strong work ethic suitable for a fast-paced environment
• Previous experience in a technical or support center is a plus, but not required

Important Information:

• Contract Type: Unlimited, Full Time (40 hours per week / 8 hours per day)
• Start Date: February / March 2025
• Hours of Operations: 18h/7d (shift schedule during afternoon and night hours, including weekends)
• Salary: Starting from 35 000 CZK gross per month, with potential increases based on skill increments and shift premiums (average salary: ~48 000 CZK/month)
• Bonuses: High-performing employees may receive various bonuses. All employees are eligible for an annual discretionary company bonus (~5% of base annual salary). Terms and conditions apply. All figures are pre-tax gross amounts.
• Selection Process: One video interview and one in person (face-to-face) interview with the hiring manager in AT&T offices
• Workplace Location: Initially, you will spend 6 months in the office, including the training period. Post this period, while your primary assignment will be office-based, you can discuss the possibility of hybrid work with your supervisor, subject to approval based on performance and home office conditions. The company reserves the right to call employees back to the office as needed.
• Application: Please upload your CV in English.
• Eligibility: We welcome applications from EU/EEA candidates.

Employee Benefits:

• Annual bonus & Annual increase.
• Meal benefit (180CZK electronic meal voucher /100 CZK meal lump).
• Group Risk Life Insurance
• Premium Medical Services (available also for family members for a reduced price).
• Wellness & Leisure time contribution (Benefit Plus Cafeteria).
• MultiSport Card from your leisure points.
• Sickness Compensation Plan
• Pension Plan contribution
• Vacation 25 days
• Service Anniversary Scheme (Extra days off and Non-monetary bonus)
• Family Friendly Benefits
• Volunteering Day
• Employee Assistance Program: Free psychological, legal and financial counseling.
• International Employee Referral Program
• Various discounts

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.