Job Description:

The Global Tier 3 (GT3) Engineer is responsible for evaluating and resolving customer's most complex issues which might involve working directly with the customer, vendor, and other support groups within AT&T.  Engineer must be able to dynamically multitask on diverse issues and work in a fast-paced SLA driven environment providing last level support for AT&T customers for all service lines across the globe.  Although this position is focused on the Tier 3 support component of GT3 work, engineer must be able lead technical project work and network architecture development.

Roles and Responsibilities:

GT3 Engineer will work tickets from various ticketing systems. Tickets come in from all Tier 2 organizations around the globe and relate to generally complex faults that could not be resolved at Tier 1 and Tier 2 levels. Tickets are assigned automatically according to severity and engineer profile. Tickets require in-depth technical knowledge, critical thinking, and a rigorous approach to problem determination. Engineer is responsible to own the ticket through to resolution.

This requires:

• Expert level problem diagnosis skills, examining network environments and applying knowledge and skills to determine root cause.
• Direct customer contact to progress problems.
• Engaging other Vendors & AT&T organizations.
• Organizing and participating in conference bridges to resolve problems.
• Driving vendors - notably TAC - to identify bugs and provide workarounds to live customer issues.
• Creating and documenting Action Plans to drive problems to closure.
• Capability and willingness to learn new technologies and ability to apply gain knowledge.

Key Competencies and Skills:

• Detailed knowledge and significant working experience with at least one of the following areas:
• Broadcom, Cisco and HPE Aruba (VeloCloud, Viptela and SilverPeak) SD-WAN
• AT&T FlexWare
• Routing protocols: BGP, OSPF
• QoS, IPSEC/VPN, MPLS, Voice/IPT, WAN acceleration, Load balancing, FW
• Ability to analyze packets captures and protocol traces.
• Cisco and Juniper configuration and troubleshooting in enterprise & Cloud LAN/WAN/Datacenter environment.

Working hours: EMEA

Location: Brno, CZ

Compensation:

Salary starting from 91,000 CZK gross monthly.

The actual offered salary may be considerably higher based on your skills, knowledge and experience.

AT&T Benefits

• Annual bonus & Annual increase.
• Meal benefit (180CZK electronic meal voucher /100 CZK meal lump).
• Group Risk Life Insurance
• Premium Medical Services (available also for family members for a reduced price).
• Wellness & Leisure time contribution (Benefit Plus).
• MultiSport Card from your leisure points.
• Sickness Compensation Plan
• Pension Plan contribution
• Vacation 25 days
• Service Anniversary Scheme (Extra days off and Non-monetary bonus)
• Family Friendly Benefits
• Volunteering Day
• Employee Assistance Program: Free psychological, legal and financial counseling.
• International Employee Referral Program Various discounts

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.