AT&T U-Verse, AT&T TV and DIRECTV are entertainment and communication products that form part of our digital TV, phone and internet offering to U.S consumers.

Candidates who apply and meet the qualifications for the role will be invited to complete a short video interview assessment so that we can better understand your English language skills and your aptitude to work in a customer service environment. If you pass the video interview, we will then schedule a 30-minute live interview with one of our hiring managers. We aim to notify all candidates within 3 working days.

As soon as you join the team, you’ll start your eight (8) weeks of comprehensive training delivered by our professional instructors. The training takes four (4) weeks, with training hours of 9:30am to 6:30pm CET. During the subsequent four (4) weeks you’ll be receiving your first calls with the support of your training and supervisory colleagues (1PM – 10PM) in AT&T offices. The investment cost of all training is covered by AT&T.

After your eight (8) weeks of training, you’ll be given a shift plan for the first 8-9 weeks. You will be expected to work primarily afternoon and overnight hours since we are supporting the U.S. market. You will be notified of your exact shift pattern when you start. You will work five (5) consecutive days; each shift is nine (9) hours long and includes a lunch break. We operate 21/7, including weekends.

Yes, we support virtual working based on your job performance and having the appropriate home office environment – quiet, distraction free, and fast, reliable internet access. As a business, we always reserve the right to call employees back to the office at any time to meet the needs of our customers. You should expect to spend the first 90 days of your employment in the office. Typically, your initial training period is virtual and the first two months taking calls will be in the office. After that, your supervisor will review your request, basing approval on work performance and home office requirements.

We use a range of ‘call metrics’ which includes ‘voice of the customer’ surveys and average handling time. You will receive supportive and expert coaching to help you improve and refine your approach where necessary.

The comprehensive training schedule includes regular checkpoint assessments. Unfortunately, holidays/days-off during the trial period (i.e., first 3 months) are not permitted.

We offer both full-time ‘unlimited’ and part-time ‘one-year fixed term’ opportunities but the initial training period of 6-8 weeks is full-time. We welcome applications from students completing their studies and working parents and caregivers who would benefit from a flexible working arrangement.

If you are relocating from another country, then we will pay you an extra ~1,000 euros (gross/pre-tax) with your 1st month’s salary. This is to help towards some of the expenditure involved in relocating, such as travel and your visa application (if applicable). If you leave before 12 months of employment, then this money will be reclaimed from your last salary payment. We recommend that you consider the up-front costs of relocation before applying, typically you can expect to spend 1400-2000 euros on accommodation deposits, travel, and visa applications costs, where necessary.

We understand that relocating is a big move, so our AT&T Foreign National Team is ready to help you. Your responsibility in the process will be to gather all personal documentation, make appointments, visit the relevant government offices (e.g embassy/consulate), and complete any actions in a timely manner. In our experience, the most successful people are those who are tenacious and take responsibility for making things happen. Finally, you need to be patient with the visa application process as this can take up to 6 months, so stay focused on the great opportunity ahead!