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Specialist App/Prod Support

Hyderabad, India

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innovate

Discover the undiscoverable.

"AT&T allows me to work on projects that will be seen by millions of customers."

Megan T. — Sr. Specialist, Software Engineer

"I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."

Technology

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A Look at Our Design Team

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Revolutionize Business in our Digital Team

Transform how employees and customers connect

Job Description:

Primary / Mandatory skills:
•    Overall experience: 5-8 years’ experience performing Production Support for Mission Critical, high-performance applications (Telecom and eCommerce experience preferred)
•    Experience working with Salesforce Apex, Visual Force, Lightning, Salesforce Sales Cloud & Service Cloud, MuleSoft, Salesforce Marketing Cloud
•    Experience using Docker, Kubernetes and Microsoft Azure Cloud, Unix, Networking and troubleshooting knowledge: (Hands on experience is must)
•    Experience in Customer Experience Analytics tool like Quantum Metric or Tealeaf.
•    Experience with visualization tools like Kibana and Grafana. EFK stack experience preferred.: (Hands on experience is must)
•    Experience with any 2 tools Dynatrace, Catchpoint, Nagios, Grafana. (Hands on experience is must)
•    Debugging java log, debugging microservices log.
•    Excellent written and verbal English communication skills to work in a Global team.
•    Creation of Dashboards on Dynatrace, ELK and Grafana. (Hands on experience is must)

Secondary / Desired skills:
•    Production support troubleshooting experience.
•    Experience in Relational & NoSQL databases like Oracle & Cassandra. Excellent knowledge of SQL.
•    Experience leading the team and mentoring & training others
•    Experience with Site Reliability Engineering methodologies.

Additional information (if any): Willing to work in Shift Duties, Enthusiastic, inquisitive & quick learner working in large scale environment learning Digital Transformation skills such as Cloud, Big Data, AI, Full stack etc.

#SoftwareEngineering

Weekly Hours:

40

Time Type:

Regular

Location:

Hyderabad, Andhra Pradesh, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.



Job ID R-38591 Date posted 09/25/2024
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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