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Whether they're speaking Spanish or English, we want customers to get the most out of every service and product we have to offer. You'll take the lead at the front-line of our company identifying sales opportunities and offering customized solutions—all while providing excellent service for millions of new and existing customers.
Interact seamlessly with business and consumer customers across the U.S. with advanced English fluency and comprehension.
Your experience upsetting, cross-selling and connecting customers with new sales opportunities will be keys to success.
Research accounts, products and services, while being able to work independently using a Windows-based PC.
Retain customers and create new sales opportunities by building rapport through incoming phone calls.
Job Description:
This is your opportunity to be the voice of AT&T – a global leader in communications and technology!
As a Bilingual Sales & Customer Service, you’ll be part of a team of professionals dedicated to keeping our customers connected. You must achieve sales goals by providing customer service and then cross-selling assigned products such as satellite TV, mobility & Broadband Internet, while providing solutions and services customized to business needs.
Once you’re a part of the team, you’ll gain some amazing perks and benefits including:
Weekly Hours:
Time Type:
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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
Invested in your satisfaction and continued success.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.
We partner with two nurseries so you have one less thing to worry about.
Work for a global leader that supports you.
Take three personal days off, in addition to vacation time.
It's easier than ever to take care of yourself with on-site support.
Complimentary rides are available to help you get to work.
Get 50% off five AT&T wireless lines.
Get covered with benefits that go above and beyond labor law standards.
Learn the skills you need to succeed — and get paid doing it.
To qualify, you’ll need to have advanced English language fluency, being able to hold a business conversation with native English speakers. This position requires an English fluency assessment during the hiring process.
Once you’ve been selected, it takes an average of three weeks to be onboarded.
If hired, you´ll first attend a mandatory training class (fully paid) that may include time spent training at the office and at home. If you train and work at home, AT&T will provide the necessary equipment and you will need to have a suitable workspace with stable internet connection and cell phone signal.
No, this not a Work from Home role but may require Work from Home based on business needs. We will advise you whether you will train or work from home, office, or a mixture of both. You will need to confirm you are flexible to train and work at home during the application and interview process. AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal.
Our centers operate Monday through Saturday, from 7 a.m. to 9:15 p.m. Your work schedule may be any time during operating hours and will include two days off each week.
This position requires you to be available to work any shift during the call center operating hours, including Saturdays and holidays.
Schedules are based on performance and seniority. Starting out you will be on the late shift (possibly up to six months), working every weekend.
Absolutely – with benefits too.
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