Job Overview

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.  No relocation is offered

If you have a passion for building products and solving for the future with a focus on product usability across customer journeys at all touchpoints, then this role as Principal

Reporting to the AVP of Product Design and Innovation, for Business Products, you will lead and inspire a team of 5-10 professionals in product design, UX, and research. This new discipline and organization report to the CPO, offering a unique opportunity to shape the future of product design.

Key Responsibilities:

• Mentorship:

  • Mentor Jr. multidisciplinary team of product designers.

  • Foster a collaborative, innovative, and inclusive team culture.

• Product Design & Development:

  • Lead the design, prototyping, and production of UX and UI, ensuring seamless handoff to development teams.

  • Translate customer and technical requirements into compelling product designs.

  • Develop and document new product features, enhancements, and overall design strategy.

• Customer Experience & Research:

  • Leverage qualitative, quantitative, and UX research and insights directly from customers to inform design decisions.

  • Ensure product usability across the entire customer journey, addressing all touchpoints effectively.

• Strategic Planning & Execution:

  • Work with research to analyze market trends, customer needs, and competitive landscape to identify opportunities for new products or enhancements.

  • Support, prepare and present business cases, requirements, and plans for product development.

  • Collaborate with cross-functional teams, including business, technology, and UX, to align product design with market, budget, and schedule specifications.

• Collaboration & Communication:

  • Serve as the central resource, lead for product design deliverables, collaborating with product teams, engineering, and services.

  • Work with third-party technology partners to support new product development.

  • Use storytelling, data, service design, and prototypes to communicate product vision, strategy, and features compellingly.

Key Skills:

• Expertise in full-stack design, including UX research, product, service, production, and interaction design.

• Proficiency in design and research methodologies (qualitative and quantitative) and tools (e.g., UserTesting, Figma).

• Strong ability to collaborate with teams to iterate on UX solutions that solve customer problems.

• Experience delivering designs in collaboration with Product Management and Technology teams.

• Excellent storytelling skills to convey product vision and strategy.

Education & Experience:

• Bachelor’s degree in design, Human-Computer Interaction, or a related field.

• 8-10+ years of experience in product design, with significant customer-facing experience.

• Proven track record of leading complex product design and innovations.

• Recognized as an expert and authority within the product design discipline.

Why Join Us:

• Be a part of a pioneering team within a newly established discipline and organization.

• Drive innovation and shape the future of product design and usability.

• Work in a dynamic environment that values creativity, collaboration, and customer-centric design.

If you are passionate about transforming ideas into user-centered products and thrive in a collaborative environment, we invite you to apply for the Principal of Product Design and Innovation role.

Please be sure to include link(s) to portfolio or work samples along with resume in your application.

Our Principal Product Management & Develop, earn between $158,200 - $237,400. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups.

And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.

With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.

Ready to close the deal on a career with AT&T?

Apply today.

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.