Job Overview

Job Description:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

A Lead System Engineer specializing in Quantum Metric Observability Tool is expected to play a pivotal role in our organization. This position involves a blend of technical acumen, leadership qualities, and a deep understanding of Quantum Metric, a platform that provides real-time analytics and insights into customer experiences. The goal is to leverage this tool to enhance digital product quality, improve customer satisfaction, and drive business outcomes.

Responsibilities:

Implementation and Management:

Lead the deployment and integration of Quantum Metric into the organization’s digital platforms. This includes configuration, customization, and ensuring seamless operation across various systems.

Data Analysis and Insights:

Utilize Quantum Metric to collect, analyze, and interpret data on user interactions and behaviors. Generate actionable insights to guide improvements in user experience and interface design.

Cross-Functional Collaboration:

Work closely with product teams, UX/UI designers, developers, and business analysts to translate insights into actionable improvements and new feature developments.

Performance Monitoring:

Enable continuous performance monitoring of digital platforms using Quantum Metric, identifying issues, and optimizing for better performance and user satisfaction.

Training and Support:

Provide training and ongoing support to team members as well as product and business teams on utilizing Quantum Metric effectively. Develop best practices and documentation to facilitate knowledge sharing.

Leadership:

Lead a team of engineers, assigning tasks, and ensuring the successful execution of projects. Foster a culture of innovation and continuous improvement.

Vendor Relations:

Act as a point of contact for Quantum Metric. Manage the relationship, including contract management, and coordination of support services.

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree is a plus.
• 3+ years of proven experience with Quantum Metric or similar analytics tools, demonstrating a strong understanding of its capabilities and applications.
• Technical proficiency in relevant programming languages (e.g., JavaScript, Python) and familiarity with web technologies (HTML, CSS).
• Analytical mindset with the ability to interpret complex data and translate it into actionable insights.
• Leadership experience, with demonstrated ability to manage and motivate a team.
• Strong communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.
• Problem-solving skills and the ability to work under pressure, managing multiple priorities simultaneously.
• Innovative thinker with a passion for improving user experiences through technology.

Desirable Experience:

• 5+ years of experience in a similar lead role, managing system engineering projects.
• Certifications in project management or related fields.
• A strong portfolio showcasing successful projects that leveraged data analytics.
• tools to improve digital experiences.

Our Lead System Engineering, earns between $143,800.00-$215,800.00 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

· Medical/Dental/Vision coverage

· 401(k) plan

· Tuition reimbursement program

· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

· Paid Parental Leave

· Paid Caregiver Leave

· Additional sick leave beyond what state and local law require may be available but is unprotected

· Adoption Reimbursement

· Disability Benefits (short term and long term)

· Life and Accidental Death Insurance

· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

· Employee Assistance Programs (EAP)

· Extensive employee wellness programs

· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?

Apply now!

#ConsumerTechnologyeXperience

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.