Job Overview

Job Description:

About the Company:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

About the Job:

As a Principal Technical Product Manager for the myAT&T Mobile app (B2C), you will be at the forefront of shaping the digital experience for millions of users. You will be responsible for mentoring product managers and developing the strategy, vision, and roadmap for the mobile app, ensuring it meets the evolving needs of our customers and aligns with business objectives. Your role will involve close collaboration with cross-functional teams, including business stakeholders, design, engineering, analytics, and marketing, to drive the success of the app. Leveraging your strong collaboration and communication skills, you will foster a data-driven decision-making culture to achieve successful outcomes. This is a high-impact role for someone with solid mobile app experience - where you will lead initiatives that directly contribute to customer satisfaction and business growth.

Key Roles and Responsibilities:

Vision, Strategy, and Roadmap

• Develop and articulate a clear product vision and strategy for the myAT&T Mobile app.

• Create and maintain a detailed product roadmap that aligns with business goals and customer needs.

• Conduct market research and competitive analysis to inform strategic decisions and identify opportunities for innovation.

Communication & Stakeholder Alignment

• Serve as the primary point of contact for all product-related communications with stakeholders.

• Foster strong relationships with internal teams and external partners to ensure alignment and support for product initiatives.

• Present product updates, strategy, and performance metrics to executive leadership and other key stakeholders.

Prioritization & Data-Centric Decision-Making

• Utilize data analytics to inform product decisions and prioritize features and enhancements.

• Implement and manage a robust prioritization framework to balance short-term needs with long-term goals.

• Continuously measure and analyze product performance to identify areas for improvement and drive data-driven decisions.

• Participate in sprint planning and support feature refinement, addressing questions and providing guidance as needed.

Leadership

• Lead and mentor a team of product managers, fostering a collaborative and innovative environment.

• Drive cross-functional teams to execute product plans effectively and efficiently.

• Champion a customer-first mindset across the organization, ensuring that all product decisions enhance user experience.

Customer Advocacy

• Act as the voice of the customer, ensuring their needs and feedback are central to the product development process.

• Engage with customers through various channels to gather insights and validate product concepts.

• Develop and implement strategies to enhance user satisfaction and loyalty, ensuring the myAT&T Mobile app remains user-centric and highly valued.

In this role, you will be instrumental in driving the success of the myAT&T Mobile app, ensuring it continues to deliver exceptional value to our customers while supporting our business objectives.

Job Contribution:

Senior level product management expertise.  Technical knowledge around mobile app lifecycle and technologies a plus.

Education:

Required: Bachelor's degree in Computer Science, Engineering or other STEM field. Preferred: MBA or MS.

Experience:

• 8-10 years of product management experience in consumer facing digital products with specialization in B2C applications.
  

• Experience in mobile app capabilities, mobile app deployment lifecycle and a deep understanding of nuances between iOS and Android.
  

• Senior level product management expertise that layers a strong customer experience strategy on top of your technical expertise.
  

• Candidate should be capable of building bridges between the technical aspects and user-centric aspects of the mobile app experience to drive strategic frictionless experiences that maximize the technical capabilities of the AT&T Flagship Mobile App.
  

Our Principal Product Manager, earns between $158,200.00-$237,400.00 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?

Apply now!

#ConsumerTechnologyeXperience

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.