Job Overview

Job Description:

“This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.”

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

As a Senior Network Technology Support, you will be responsible for the overall reliability and operations of ATTs Optical, IP Core, Mobility, and other advanced communication technologies. Performing both fault and lifecycle management to deliver platform technical support on a 24x7 basis to include triage, investigation and remediation of acute and chronic issues that span multiple platforms and technology environments.  Understanding the End- to-End service to support underlying technologies (VOIP, messaging, Wi-Fi, etc.).

Key Roles and Responsibilities:

• Works closely with project teams consisting of Design & Architecture, Planning, Project management teams and others on specific solution designs and implementations

• Provide network engineering support to maintain and upgrade the enterprise network infrastructure (Cisco IOS, NXOS, NDFC, etc.)

• Provide testing and ongoing sustainment of networking infrastructure environments

• Ensure strict adherence to change control methodologies, network configuration and compliance standards

Required Experience:

• 3-5 years’ experience

• Technical Career Pathway (TCP) role

Desired Education:

• Bachelor’s degree in Math, Science, Engineering, Computer Sciences or Operations preferred

Desired Certifications:

• Network Certifications such as Cisco Certified Internetworking Expert (CCIE), Cisco Certified Network Professional (CCNP) including Security preferred

• Demonstrated experience (5+ years) network technologies including infrastructures (switching, routing, firewalls, VPN, WAN architectures, load-balancing and DNS, Wireless, VoIP, etc.)

• Analytical and complex problem-solving skills; troubleshooting and root cause analysis for system-wide issues, including application issues, network issues and vulnerability mitigation

• Proven ability to drive results in oneself and others; ability to manage time, resources and priorities; develop plans, work through adversity and consistently meet deadlines and produce effective results

• Effective verbal and written communication skills; the ability to communicate effectively in all business relationships and various levels of management in a clear and direct manner

• Strong interpersonal skills and teamwork traits

• Adeptness in working in close cooperation with teammates; ability to build solid working relationships across functional boundaries

• Capacity to work through difficult issues in an effective, pragmatic fashion and to negotiate with tact and persuasiveness; ability to foster strong vendor and partner relationships

Environmental Requirements:

This position may be responsible for contributing to ATT compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Our Senior Network Technology Support earns between $105,600 - $158,400 annually.  Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:  

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.

Ready to #transformdigital with us?  Apply now!

#LI-Onsite – Full-time office role

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.