Job Overview

Job Description:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future- you’ll create it.

As a Lead Channel Marketing, you will be responsible for managing and driving the success of our Customer Advisory Council program. This role requires a highly organized, strategically focused, and influential professional who can interact confidently with both C-Level customers and internal executive team members. The ideal candidate will ensure that our Customer Advisory Council program runs smoothly, meets its objectives, and provides valuable customer insights to help steer the company’s strategic direction.

Key Responsibilities:

• Develop and Implement Program Strategy: Define and execute a comprehensive strategy for the Customer Advisory Council program that supports multiple councils across various business segments and industries. 

• Align with Business Goals: Stay informed about the company’s strategic priorities, customer needs, and industry trends.  Collaborate cross-organizationally to align Customer Advisory Council objectives with broader business goals. 

• Strategically Manage Council Membership: Establish and define clear criteria for selecting customer advisory council members, including qualifications, industry experience, and diversity requirements. Oversee the nomination process by evaluating candidates to ensure they possess the strategic insights and expertise necessary to contribute effectively. Lead onboarding of new members and offboarding those who no longer align with the council’s strategic focus or fail to meet participation expectations.

• Develop Strategic Meeting Agendas: Collaborate with key stakeholders and the executive chief of staff teams to design council meeting agendas that focus on gaining candid and unfiltered customer feedback on the strategy and direction of that area of the business. Ensure each agenda is tailored to address current strategic priorities and challenges.

• Curate Meeting Content:  Establish a content strategy for each council meeting.  Identify and secure executive-level presenters, lead prep calls and provide guidance on the content, ensuring presentations are relevant, engaging, and aligned with the meeting’s strategic objectives.

• Achieve Operational Excellence:  Lead planning and flawless execution of our customer advisory council meetings in support of our most strategic customers.  Manage multiple deliverables, deadlines, and contributions from various professionals.

• Lead Communication Strategies:  Design and execute comprehensive communication plans that keep council members informed and engaged.  This includes regular updates, meeting agendas, minutes, and strategic announcements.  Additionally, manage internal and external SharePoint sites to centralize meeting information and facilitate member collaboration. These sites will be essential for sharing documents, facilitating discussions, and ensuring members are well-prepared and contributing actively.

Qualifications:

• Bachelor’s degree in Business, Marketing, or related field.

• Minimum of 5 years of experience in a similar role, interacting with business customers, analysts, investors or C-Level executives preferably in a high-tech corporate environment.

• Knowledge of AT&T B2B technology-enabled solutions and customer industry expertise.

• Proven project management skills with a track record of managing complex programs and meeting deadlines.

• Strategic thinking and ability to foresee industry trends and company priorities.

• Strong executive presence and interpersonal skills, with the ability to confidently interact with senior executives and customers.

• Excellent presentation and written communications skills

• Demonstrated ability to influence and coordinate with cross-functional teams.

• Commitment to program success and continuous improvement.

Our Lead Channel Marketing, earn between $130,700 - $196,100. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups.

And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.

With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Ready to close the deal on a career with AT&T?

Apply today.

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.