Job Overview

Job Description:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future- you’ll create it.

Responsible for the overall reliability and operations of ATTs Optical, IP Core, Mobility, and other advanced communication technologies. Performs both fault and lifecycle management to deliver platform technical support on a 24X7 basis to include triage, investigation and remediation of acute and chronic issues that span multiple platforms and technology environments. Must understand the End- to-End service to support underlying technologies (VOIP, messaging, wifi, etc.).

Key Roles and Responsibilities:

FAULT MANAGEMENT -

• Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive); investigation/diagnose network issues, triage and communicate event status and coordinate root cause analysis; mitigate/remediate complex technology fault conditions that span multiple production platforms and environments; implement restoration of service; and may involve the implementation of vendor/IT fixes or design changes.

• Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs). Install and configure and patch application systems

• Utilize RHEL and Windows VMs in VMWare vSphere

• Support various applications, such as MySQL, PHP, Cisco ISE, Crystal Reports, Remedy, NetBrain,

• Maintain Windows Desktop workstations for NOC and Tier 3 users.  Production and Testbed

• Monitor system health and performance

• Develop scripts to identify potential issues

• Ensure uninterrupted operations

• Develop and modify Operations Bridge Manager policies and trap policies for fault management

PERFORMANCE MANAGEMENT-

• Works closely with business partners in a DevOps methodology partnering with Labs, product development, and engineering teams to create process documentation, methods, procedures, and guidelines for current network planning, capacity management and use/test cases during new technology instantiation.

• Participates in collaboration sessions with vendors on product capabilities and improvements.

• Reviews and interprets technical documentation and vendor specs for inclusion/adaptation into database templates.

• May interact with customers virtually or in person to outline or recommend technical solutions for their business or explaining root cause of a network event. Provide end-user support

• Assist onsite for AEO 7 tickets system

• Focus on customer service and teamwork

• Correct issues users have with the ticket system.

• Offer 24/7 on-call support

• Address critical IT needs in production environments for the AEO 7 system

• Respond to emergencies as needed

• User Active Directory passwords

CHANGE MANAGEMENT -

• Collaborate with upstream and downstream partners(hardware or software vendors, CTO, engineering, product development, provisioning, etc.) to design and implement custom solutions for internal and external customers and conduct change management procedures.

AUTOMATION -

• Perform automation functions through scripting and programming to bring efficiency to support and monitoring functions.

• Perform data analysis on platform and or organizational metrics using industry standard analytics and data presentation tools.

• Job Contribution: Expert level technical professional. Advisor on technical knowledge and ATT technologies. Comply with FISMA requirements

• Perform security patches and system updates

• Deploy application modification requests (MRs) as needed

• Work with the customer security team to ensure ATT owned devices are incompliance

• Maintain database of ATT owned assets (Servers, Router, Switches, Desktops etc) with version of software, firmware etc.

• Configuration management of routers and switches

• Increase system efficiency through scripting

• Utilize Perl, PHP, Python and shell scripts

• Improve existing systems

• Serve as a subject matter expert (SME)

• Provide guidance on Linux, Oracle, and Windows-based applications

• Support internal system developers

Education:

• Preferred Bachelors degree in Math, Science, Engineering, Computer Sciences or Operations.

Experience:

• Typically requires 8-10 years experience.

• Technical Career Pathway (TCP) role.

Qualifications:

• MUST BE A US CITIZEN

• Clearable for Public Trust suitability

Environmental Requirements:

• This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function.

• This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.  No relocation is offered.

Our Principal Network Technology Support, earn between $130,700 - $196,100. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups.

And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.

With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.

Ready to close the deal on a career with AT&T?

Apply today.

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.